Legal

Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Sonakshi Solutions processes shipment bookings, pickup requests, transportation and delivery of consignments. By using our courier and logistics services, you agree to the terms described in this policy.

Effective: January 1, 2025 Jurisdiction: Jaipur, Rajasthan, India Governed by Indian Law

Table of Contents

  1. Shipment Booking
  2. Pickup Services
  3. Estimated Delivery Timeline
  4. Delivery Delays
  5. Shipment Tracking
  6. Packaging Responsibility
  7. Restricted & Prohibited Items
  8. Failed Delivery Attempts
  9. Loss or Damage
  10. International Shipments
  11. Customer Responsibilities
  12. Contact Us

Please read carefully. Delivery timelines are estimates only and may vary due to weather, operational constraints, customs clearance, transportation disruptions or other circumstances beyond our reasonable control.

1. Shipment Booking

Shipment requests submitted through our website are verified before confirmation. A booking is confirmed after shipment details, pickup address and applicable charges are accepted.

2. Pickup Services

3. Estimated Delivery Timeline

These are estimated timelines and are not guaranteed.

4. Delivery Delays

Delays may occur due to severe weather, natural disasters, customs inspections, transportation disruptions, public holidays, incorrect addresses or recipient unavailability.

5. Shipment Tracking

Tracking information is provided after dispatch and depends on updates received from logistics partners.

6. Packaging Responsibility

Customers are responsible for ensuring that shipments are properly packed. Damage resulting from inadequate packaging shall not be the responsibility of Sonakshi Solutions.

7. Restricted & Prohibited Items

8. Failed Delivery Attempts

If delivery cannot be completed due to incorrect address, recipient unavailability or restricted access, additional delivery or return charges may apply.

9. Loss or Damage

Liability is limited to applicable carrier terms and governing laws. Insurance is recommended for valuable shipments.

10. International Shipments

Import duties, taxes and customs charges are the responsibility of the consignee unless otherwise agreed.

11. Customer Responsibilities

12. Contact Us

Please contact Sonakshi Solutions using the contact information available on our website for any shipping or delivery related assistance.

Questions about these Terms?

23, Golimar Garden, Sahkar Marg, 22 Godam, Jaipur – 302006, Rajasthan, India

πŸ“§ hello@sonakshi.solutions  |  πŸ“ž +91 8302513337  /  +91 9610578999

Mon–Sat: 9:30 AM – 7:30 PM  |  Sun: Closed