Refund Policy

1. Service Charges

All service charges paid for courier booking, shipment processing, logistics coordination, documentation, packaging, or related services are generally non-refundable once the shipment has been processed or dispatched.

2. Eligibility for Refund

A refund request may be considered under the following circumstances:

• Payment has been charged more than once for the same transaction.
• The booking was cancelled before shipment processing or dispatch.
• Payment was successfully deducted, but the service request was not created due to a technical error.
• Sonakshi Solutions is unable to provide the requested service after payment has been received.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Shipment has already been dispatched or handed over to a courier partner.
• Delivery delays caused by weather conditions, transportation issues, customs clearance, strikes, government restrictions, or other circumstances beyond our control.
• Incorrect recipient details provided by the customer.
• Failed deliveries due to incorrect address, unavailable recipient, or refusal to accept the shipment.
• Losses arising from prohibited or restricted items sent by the customer.
• Any charges imposed by third-party courier, customs, or government authorities.

4. Damaged or Lost Shipments

In case of damaged or lost shipments, claims will be handled according to the terms and conditions applicable to the selected courier or logistics partner. Customers must report such issues promptly and provide all supporting documents required for investigation.

Approval of compensation or reimbursement is subject to verification and the policies of the respective courier partner.

5. Refund Request Procedure

To request a refund, customers should contact us with the following details:

• Full Name
• Booking or Shipment Reference Number
• Payment Details
• Reason for Refund Request
• Supporting Documents (if applicable)

Refund requests should be submitted within 7 days of the transaction date.

6. Refund Processing Time

Once approved, refunds will be processed through the original payment method wherever possible.

Refund processing may take approximately 7–14 business days, depending on the payment provider, bank, or financial institution involved.

7. Cancellation Policy

Customers may request cancellation before shipment processing or dispatch. Once a shipment has been processed, packed, or handed over for delivery, cancellation may not be possible.

8. Changes to This Policy

Sonakshi Solutions reserves the right to modify or update this Refund Policy at any time. When changes are made, we will:

• Update the "Effective Date" at the top of this page.
• Post the revised policy on this page with a new effective date.
• Display a notice on our website for a reasonable period after the update.

Continued use of our services after any update constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us through any of the following: