Privacy Policy

1. Information We Collect

We may collect personal and non-personal information when you interact with us, including:

• Contact details: Name, email address, phone number, and postal address.
• Shipment details: Sender and receiver information, package description, weight, and dimensions.
• Payment information: Transaction details processed securely via authorized payment gateways. We do not store card numbers directly on our servers.
• Technical data: IP address, browser type, device information, operating system, and pages visited on our website.
• Tracking information: Used to provide real-time shipment status updates to you and the recipient.

2. How We Use Your Information

We use the information we collect solely to provide and improve our services. Specifically, we use it to:

• Process, fulfill, and deliver your shipments from pickup to final destination.
• Provide real-time tracking updates and delivery notifications via SMS or email.
• Communicate with you regarding your shipment status, queries, and complaints.
• Improve our services, website functionality, and user experience based on usage patterns.
• Comply with applicable legal, regulatory, and government requirements.
• Respond promptly and accurately to customer service inquiries.

We will not use your information for any purpose other than described above without notifying you first.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and for website analytics. These include:

• Essential cookies: Required for core website functionality such as keeping you logged in during a session.
• Analytics cookies: Help us understand how visitors use our site. Data is aggregated and anonymised (e.g., Google Analytics).
• Preference cookies: Remember your settings and preferences across visits.

You may disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain website functionality and your user experience.

4. Sharing Your Information

We may share your information with trusted third parties only in the following limited circumstances:

• Logistics partners and carriers: To fulfil your shipment, delivery, and returns requests.
• Payment processors: To securely handle and process transactions on our platform.
• Technology providers: Hosting, analytics, and IT service providers bound by confidentiality agreements.
• Regulatory or legal authorities: When required by applicable law, court order, or government request in India or relevant jurisdictions.

5. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our safeguards include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure server infrastructure with access controls and firewalls.
• Role-based access — only authorised personnel can access customer data.
• Regular security audits and vulnerability assessments of our systems.

While we take every reasonable precaution, no method of transmission over the internet can be guaranteed 100% secure. We encourage you to keep your account credentials confidential and to notify us immediately of any suspected unauthorised access.

6. Your Rights

As a user of Sonakshi Solutions, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct any inaccurate or incomplete data.
• Deletion: Request erasure of your personal data, subject to any legal retention obligations.
• Withdraw Consent: Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
• Data Portability: Request your data in a readable format where technically feasible.

To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 working days of receiving your request.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has submitted personal data to us without verifiable parental consent, we will delete it promptly from our records.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the details in Section 9 so we can take appropriate action.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will:

• Update the "Effective Date" at the top of this page.
• Notify registered users via email where required by law.
• Display a notice on our website for a reasonable period after the update.

We recommend reviewing this page regularly. Continued use of our website and services after any update constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following: